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A great experience with PhotoJoJo

It’s always nice when everything goes well with an order. When it’s not only efficient, but comes with great communication and a sense of fun – that’s a Wow! My shopping experience with Photojojo was a Wow!

Warning label that box may contain a Stow-away-asaurus

Photojojo warns of Stow-away-asaurus

 

On Wednesday I ordered some iPhone camera accessories from PhotoJoJo. Shipping was free, but for once I opted to pay $6 for 3 day shipping since I wanted to play with my new toys over the holiday weekend. Almost instantaneously there was an email from Photojojo:

  • acknowledging receipt of the order
  • confirming ordered items and prices
  • giving me a link to keep up with the status of my order
  • letting me know what to expect next: a shipping confirmation email
Just a few hours later the next email came from Photojojo: my order had shipped. The email gave my USPS tracking number, a link to follow the shipment and a link for any questions (with the order number already filled in). Then they added: We hope our box of photo goodies brightens your day and brings you super photo happiness! and closed with XOXO.   Even the order status page brought a smile to my face.
Of course I tracked the shipment online (I love doing that) from South Dakota to North Dakota to Tampa to St Pete and Out For Delivery. It arrived in 2 days, on Friday morning, so I could enjoy it on the holiday weekend. The USPS box had an unusual warning on the outside: This shipment may contain a Stow-away-asaurus. Now that’s a surprise. Sounds like fun!
On the top on the contents was a shipping label that itemized the two items I’d ordered as well as a third:
Rawwwwwwr! $0.00 for 1    
I searched through the recycled paper that surrounded the order (greener and less messy than styrofoam packing peanuts). One iPhone boom microphone, one iPhone shutter grip and one Dinosaur! What fun!

Photojojo's stowaway dinosaur investigates his boxmates

Photojojo's Stowaway

Great communication.
Underpromise and overdeliver.
Create smiles.
Yes, I’ll be ordering from Photojojo again!
By the way, having fun is part of the Simms Team mission statement. Call us to help with your real estate needs.
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